No Return, Refund, or Exchange Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

All Sales Are Final

We do not offer returns, refunds, or exchanges for any products purchased through our store. Once an order is placed and processed, it is considered final.

Exceptions

While we maintain a strict no return and refund policy, we do offer exceptions in the following cases:

• Wrong Item Delivered: If you receive a product that is different from what you ordered, please contact us within 3 days of delivery with clear photos and order details.

• Non-Delivery: If we are unable to deliver your product due to unforeseen circumstances, a full refund will be issued.

• Delayed Delivery: If your order has not been delivered within 15–20 business days from the estimated delivery date and is not in transit, you may be eligible for a refund or cancellation.

How to Request an Exception

To request an exception under the above conditions, please email our customer support at [support@tempergaurd.com] with:

• Your order number

• A brief description of the issue

• Supporting photos or documentation (if applicable)

How Partial Payment Works:

We offer Partial Cash on Delivery (COD) to provide flexibility:

• Initial Payment (Online): Pay a portion of your order total upfront during checkout.
  

• Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.
  

Payment Structure

• Upfront Payment: A non-refundable deposit of [X% of order total] or [Fixed Amount, e.g., ₹500] is charged when you place your order.
  

• Due Amount: Online Payment: Pay via UPI, card, wallet, or bank transfer using a payment link we’ll email/SMS to you.

• Cash on Delivery (COD): Pay cash to the agent upon delivery.
  

Order Confirmation

• Your order is confirmed only after the initial payment is successful.
  

• You’ll receive an email/SMS with:

• Order summary + initial payment receipt.

• Due amount and instructions to pay online (if chosen).
  

Delivery Process

• If you chose Cash on Delivery:

• Inspect your package before paying the due amount.

• Refuse delivery if the package is damaged/tampered.
  

• If you pre-paid online:

• No cash is due at delivery. Simply accept your order!
  

Cancellations & Refunds

• Initial Payment: Non-refundable after 24 hours (covers processing fees).
  

• Due Amount Paid Online:

• Fully refundable if canceled before shipping.

• Non-refundable if canceled after shipping (return shipping fees apply).

• Failed Deliveries:

• After 2 attempts, the order is canceled. Initial payment is forfeited; online due payments are refunded.
  

Exclusions (e.g., Discount Coupons)

Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.

Your Agreement

By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!

 

All exception requests are subject to verification and approval by our support team.